Insight to Impact: Rockford Area Convention and Visitors Bureau Evolution

Background

Rockford Area Convention and Visitors Bureau (RACVB) had a decade’s worth of survey data but no clear way to interpret it. Fragmented formats and inconsistent content left them without a clear path forward—and without stakeholder confidence.

The HAI Approach

HAI synthesized years of resident sentiment into a single, compelling story. Our team:

  • Aligned four separate surveys to reveal historical trends

  • Identified five key community themes

  • Transformed complex datasets into clear, visual reports

  • Connected insights directly to strategic priorities

The Results

  1. Strategic Clarity Unlocked—Clear, unified insights laid the foundation for RACVB’s 10-year plan.

  2. Stakeholder Buy-In—Compelling visuals turned complex data into persuasive narratives.

  3. Funding Focus—Analysis revealed four key investment areas to guide future funding.

Key Metrics

  • 4 surveys analyzed

  • 2,000+ respondents

  • 5 trends identified

  • 4 focus areas to invest in

From data points to turning points—discover what’s next for your organization >> Let’s Chat.

“I was about ready to scrap the whole thing, but HAI was able to take the data and make it useful.”—John Groh, President, RACVB

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Kathryn Zessman

I’m here to help you ask the right questions at the perfect moment, uncovering valuable insights that drive your industry forward. When I'm not designing research, you can catch me watching football with the fam and fixin' up our house.

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